# German Speaking Payment Support for FinTech Firm | Work In Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/26324a7a-2595-43fb-9ca9-7799eca7ed1c)

## Description

Mercier Consultancy is excited to offer an opportunity for a German Speaking Payment Support Specialist to join a leading FinTech firm in Greece. In this crucial position, you will offer specialized assistance to our German-speaking clients concerning payment processing, transactions, and associated inquiries. Your responsibility will be to guarantee a seamless and secure payment experience for our customers.

This role is well-suited for professionals with a strong interest in FinTech and customer service, who are motivated to contribute within a dynamic and innovative setting. This position offers an excellent opportunity to apply your passion for financial technology while developing your skills and making a tangible impact in a forward-thinking organization.

### Responsibilities

-   Provide payment support to German-speaking clients
-   Assist with payment processing issues, transaction inquiries, and billing questions
-   Document and track customer interactions accurately using support systems
-   Collaborate with internal departments such as finance and technical teams to resolve issues
-   Identify potential payment fraud or discrepancies and escalate accordingly
-   Stay updated on payment systems, security protocols, and financial regulations

## Requirements

-   Fluency in German and English, both spoken and written
-   Experience in payment support, FinTech, or financial services is preferred
-   Strong communication and problem-solving skills
-   Attention to detail and ability to manage sensitive financial information
-   Customer-oriented mindset with proactive approach to resolving issues
-   Ability to work efficiently under pressure in a fast-paced environment
-   Familiarity with payment platforms and financial software is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...