# German Speaking Customer Service - Social Media | Work and Live In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/267d8752-d814-4a8b-bef7-2dd3d447bc31)

## Description

Mercier Consultancy is excited to offer an exceptional opportunity for German Speaking Customer Service Representatives specializing in Social Media support. This role presents a unique and exciting chance to not only advance your career but also to immerse yourself in the vibrant culture and stunning landscapes of Greece.

As a representative, you will be actively engaging with customers and users through various social media platforms, ensuring that their concerns, inquiries, and feedback are addressed promptly and effectively. Ideal candidates will demonstrate a genuine passion for social media, a deep commitment to customer engagement, and a strong dedication to providing top-tier support in the German language.

### Key Responsibilities

-   Respond to customer inquiries and issues related to relevant social media platform.
-   Monitor social media platforms for customer feedback, complaints, and trends.
-   Provide accurate information about products, services, and company policies.
-   Engage with users to build positive brand awareness and foster community engagement.
-   Document interactions and escalate complex issues to relevant departments when necessary.
-   Collaborate with marketing and social media teams to align communication strategies.

## Requirements

-   Exceptional fluency in German (both written and spoken) is essential.
-   A minimum of B2 in English is required.
-   Experience in customer service or community management, preferably within social media.
-   Strong communication skills and the ability to handle inquiries tactfully and professionally.
-   Familiarity with major social media platforms and social media management tools.
-   Capability to multitask and manage concurrent conversations efficiently.
-   Proactive attitude and ability to work independently in a fast-paced environment.
-   Willingness to relocate to Greece and work flexible hours, including possible evenings and weekends.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Monthly Bonus
-   2 Extra Salaries Per Year
-   Health Insurance
-   And Much More...