# (1112149) Site Reliability Engineer (SRE) - Application Support

**Company:** [Diversified Services Network, Inc.](null/companies/dkdrpy1Um98xx7gHkUjJ68.md)
**Location:** Peoria, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](null/view/267e0f61-b732-4e2b-9196-176ecdb55196)

## Description

**Site Reliability Engineer (SRE) – Application Support**

Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – Application Support to join our team in their choice of our Chicago, IL or Peoria, IL office locations. We offer a full hybrid work model, requiring 2 days of onsite work per week, benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

**Position Overview**

We are seeking a Site Reliability Engineer (SRE) – Application Support to triage, investigate, and resolve support tickets for critical business applications, ensuring availability and performance are maintained against defined Service Level Agreements. This role combines hands-on application support with automation and monitoring work, and includes periodic off-shift and weekend support coverage.

**Key Responsibilities**

-   Triage and resolve support tickets in accordance with defined Service Level Agreements (SLAs).
-   Identify and resolve critical application and technical problems, including responding to off-shift and weekend support calls.
-   Investigate tickets and perform statistical analysis and testing of application failures.
-   Proactively identify and manage issue resolution, documenting the process and providing follow-up to requestors.
-   Monitor application availability and performance on an ongoing basis.
-   Develop scripts and automation tools to better detect and correct application issues.
-   Build monitoring and alerting capabilities to proactively surface application issues.
-   Collaborate cross-functionally, including occasional coordination with external partner/dealer communications.
-   Perform additional duties as assigned.

## Requirements

**Education & Experience**

-   Bachelor's or Master's degree with 2–4 years of experience in Application Support for cloud-based applications; OR
-   No degree with a relevant technical certification and 6+ years of comparable experience.

**Required Technical Skills**

-   Expertise supporting, querying, and reporting on relational databases, preferably Snowflake.
-   Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, and SES.
-   Experience troubleshooting issues related to UI, API, and data flow.
-   Expertise with high-availability architecture.
-   Experience with monitoring tools (e.g., ThousandEyes, AppDynamics, Grafana).
-   Background in data management, data engineering, or data operations; familiarity with ADO pipeline framework a plus.
-   Experience with Python or a related scripting language for automation.
-   Experience in a Site Reliability Engineering (SRE) capacity, improving application availability and performance.
-   Working knowledge of Python, PowerShell, SQL, and JSON.
-   Working knowledge of autoscaling deployment concepts (hands-on configuration not required).

## Benefits

-   401(k)

-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com)

Salary expectations: 95,000-100,000 per annual