# Arrears Executive

**Company:** [Target](http://jobs.workable.com/companies/8DA4SXZeo48Aqwc7YkbAuY.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/26d9782d-8aed-4a89-b903-1a015c2e4ce5)

## Description

**Arrears Executive – Fully Remote**

-   **Salary of £26,000 per annum. Plus the opportunity to earn a bonus of up to £1,000 per year**
-   **37.5 Hours Per Week**
-   **7.5 hour shift Monday - Friday between 8am and 8pm**
-   **1 in 3 Saturdays (9am - 2pm)**
-   **Start Date: 15th June**

**Make a real difference to people when they need it most.**

Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.

This is a role where listening is just as important as problem‑solving.

**What you’ll be doing**

-   Speaking with customers by phone and email (inbound & outbound) to really understand their situation
-   Having honest, supportive conversations about finances — including income & expenditure reviews
-   Agreeing realistic, sustainable payment plans that help customers get back on track
-   Reducing worry and building trust through calm, clear communication
-   Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
-   Getting it right first time by working compliantly and delivering great customer experiences

**What it’s like on the team**

You’ll be supported every step of the way by a **Customer Manager and Expert**, with:

-   Regular 1:1s, huddles and coaching
-   Ongoing feedback so you always know how you’re doing
-   A team that genuinely cares about customers _and_ each other

We work hard, celebrate success, and put wellbeing first. You’ll be recognised through our **My Recognition** portal and supported to grow your career with us.

## Requirements

We’re searching for someone who brings not just skills, but heart:

-   **A people person** who is friendly, approachable, and committed to delivering outstanding customer service
-   Someone who **genuinely cares** about helping customers and making a positive difference
-   **A team player** who thrives in a supportive, collaborative environment
-   Naturally **proactive, curious, and solution‑focused**
-   Experience in an **Arrears or Collections** role
-   Previous experience supporting **vulnerable customers** in a regulated environment

## Benefits

**We are passionate about our colleagues and offer industry leading benefits....**

-   30 days holiday entitlement plus bank holidays (From Day 1)
-   Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
-   Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
-   Company Paid Private Medical Insurance (benefit in kind)
-   Group Life Assurance
-   Group Income Protection
-   Discretionary Annual Pay Review
-   Discretionary Annual Bonus Scheme
-   Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
-   Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
-   Recognition Scheme
-   Free Mortgage Advice and Support
-   Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
-   Everest Funeral Concierge
-   Free Bereavement and Probate Advice and Support
-   Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
-   Paid eye tests and employer contribution towards spectacles specifically for VDU use.
-   Enhanced parental leave 

**You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!**

-   Technology Buying Scheme
-   Discounted Gym Memberships
-   Taste Card / Coffee Club Membership
-   Charitable Payroll Giving
-   Cycle to work Scheme (Salary Sacrifice)

**If you want a role where your conversations genuinely change outcomes, we’d love to hear from you.**