# Fix smart tech by day, party in Athens by night - Dutch Customer Service

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** The Hague, Netherlands
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Katherina Gerdau

[Apply for this job](http://jobs.workable.com/view/27eb3a99-30f0-4024-b842-b377f20423b7)

## Description

Ever catch yourself staring out the window on a rainy Tuesday thinking, _“There’s got to be more to life than this”_? There is—and it involves 300+ days of Mediterranean sun, world-class beach days, insane street food, and a booming international squad waiting for you in Greece!

We are **Next Job Abroad**, and we're looking for fluent **Dutch speakers** to step into a **Customer & Technical Advisor** role supporting **Miele**—the world’s most prestigious brand for high-end, smart domestic appliances.

Whether you want to vibe in the ancient, energetic heart of **Athens** this is your sign to pack your bags!

### 🎧 What’s the Daily Vibe? (The Job Breakdown)

You won’t just be reading scripts—you’ll be a digital problem-solver helping customers across Europe run their smart homes smoothly.

The support is split into two super dynamic tracks:

### 1\. Frontline Customer Care & Technical Support

-   **Be the Hero:** Handle incoming calls, chats, and emails from customers who need a hand with their premium gear—from setting up a high-tech washing machine to programming a smart steam oven.
-   **Play Tech Detective:** Walk customers through basic troubleshooting, help them track down rare spare parts, or locate hidden serial numbers.
-   **Coordinate the Pros:** When a problem needs a physical fix, you’ll coordinate directly with field engineers to send a technician on-site.
-   **Level Up Fast:** You’ll get cross-skilled across both customer care and technical support within your first month, keeping your days varied and engaging!

### 2\. Miele Assistance — _The Premium Tech Tier_

-   **Video Call Diagnostics:** Use cutting-edge remote software and live video assistance to diagnose complex appliance glitches right from your desk.
-   **Interactive Fixes:** Guide customers step-by-step through interactive phone or video walk-throughs so they can fix their issue on the spot without waiting for a repair visit.

## Requirements

### 🎯 Are You a Fit?

You don't need a degree in mechanical engineering or 10 years of experience. If you love tech, like helping people, and have a great attitude, we’ll teach you everything else!

-   **Language Skills:** Native or fluent **Dutch (C1 level minimum)** + solid working **English (B2 level)** for training and team comms.
-   **Tech Comfort:** Good general PC skills, a knack for navigating multiple tools, and basic mechanical/technical curiosity (e.g., knowing how a washer hose attaches or being handy with settings menus).
-   **Cool Under Pressure:** High energy, empathy, and the resilience to crush it even during high-volume periods (like busy Monday mornings)!
-   **Relocation Ready:** Valid EU passport or work eligibility to live and work in Greece.

## Benefits

### 🎁 What’s in It for You?

-   ✈️ **Full Relocation Package:** Flight covered, airport pickup, and dedicated help finding your new home so your transition is completely stress-free!
-   💶 **Competitive Local Salary:** Plus performance bonuses, 14 months of salary per year (hello, extra summer & Christmas bonuses!), and low living costs that mean your money goes much further.
-   🎓 **Paid World-Class Training:** A structured 2-week nesting period and a 1–2 month learning runway to make sure you feel totally confident in your role.
-   📈 **Real Career Growth:** Fast-track opportunities to advance into Specialist roles (like MRA), Team Leadership, Quality Assurance, or Onboarding.
-   🌴 **The Lifestyle:** Off at 5 PM? Walk to the sea, grab an iced Freddo Espresso, enjoy tapas with international friends, or catch a weekend ferry to the Greek islands!

### ⚡ Ready for Your Next Chapter?

Stop overthinking it—your Mediterranean adventure is one click away!

👉 **Apply now with your updated CV and let's get you to Greece!**