# Lending Associate (AU market) **Company:** [D2B](http://jobs.workable.com/companies/dcaVtKQqXr9FwBNppNCBH9.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** RecOps [Apply for this job](http://jobs.workable.com/view/287e3a94-df93-44ac-b887-c32782ce7a05) ## Description **Position:** LENDING ASSOCIATE **Salary range**: Php 68,000/month _(The final amount will be at the the client discretion basing on the candidate’s skills and experience.)_ **Working Hours:** Following AU business hours **Work set-up:** 100% Remote work under Independent Contractor Agreement **Holidays**: AU Holidays **Recruitment process**: possible multiple client interviews and an assessment ### **About the Company & Role** Our client is a growing Australian mortgage and finance business that is committed to helping clients navigate the lending process with greater clarity, confidence, and personalised support. The business takes a client-first approach and works closely with individuals and families to understand their financial circumstances and help them progress toward their property and lending goals. With a strong focus on building long-term relationships, the team values clear communication, accuracy, integrity, collaboration, and delivering a seamless experience throughout the client journey. As the business continues to grow, they are looking for a proactive and detail-oriented **Lending Associate** to support Mortgage Brokers and clients throughout the end-to-end loan application process. This is a hands-on role that combines loan processing, document review, credit support, lender coordination, and client communication, with a strong focus on ensuring loan applications are accurate, compliant, and progressed efficiently from broker handover through to settlement. ### Key Responsibilities ### Loan Application Preparation & Broker Support - Review broker handover notes, lending strategies, and client information to ensure all required details are complete and accurate. - Prepare lending submission notes, application inputs, and supporting documentation. - Enter and maintain accurate client, financial, and loan information across relevant CRM and lender application systems. - Assist with servicing inputs, product comparisons, pricing, and valuation research within the scope of the role. - Ensure loan applications are complete, logical, and ready for submission before lodgement. ### Document Review & Credit Support - Review client documents for completeness, consistency, and currency. - Analyse bank statements, income documents, liabilities, and other financial information to identify missing information or potential lending concerns. - Review credit reports and flag relevant issues, including undisclosed liabilities or repayment concerns. - Develop and apply knowledge of lender policies, credit requirements, and compliance standards. - Escalate lending scenarios, risks, or matters requiring further assessment to the Mortgage Broker. ### Application Processing & Lender Management - Package and submit complete loan applications with all required supporting documentation. - Manage applications from submission through assessment, approval, loan documentation, and settlement. - Respond promptly to lender requests and outstanding conditions. - Coordinate with clients, brokers, lenders, and other relevant stakeholders to obtain required information. - Monitor application progress and identify potential delays or risks early. - Maintain proactive communication with lenders and relevant stakeholders throughout the application process. ### Client Communication & Experience - Provide proactive and professional updates to clients throughout the loan application journey. - Clearly communicate outstanding requirements, next steps, and expected timeframes. - Follow up on documents and client actions in a warm, professional, and solutions-focused manner. - Respond to client enquiries within the scope of the role and refer lending advice, strategy, or credit decisions to the appropriate Mortgage Broker. - Take ownership of delivering a smooth and positive client experience throughout the processing stage. ### CRM, Compliance & File Management - Maintain accurate CRM notes, tasks, statuses, timelines, and lender milestones. - Ensure allocated loan files remain current, organised, and easy for other team members to understand. - Maintain high standards of file compliance and support audit requirements where necessary. - Ensure documents are correctly named, stored, and managed according to internal processes. - Take ownership of follow-ups and outstanding requirements, ensuring every active file has a clear next action. - Handle sensitive client and financial information with strict confidentiality and professionalism. ### Team Contribution & Continuous Improvement - Continue developing lending, credit, and lender policy knowledge through training and practical experience. - Participate in team learning, file reviews, and process improvement initiatives. - Identify recurring bottlenecks or inefficiencies and recommend practical improvements. - Support team members during busy periods and contribute to a collaborative and high-accountability environment. ### Key Skills and Attributes - Highly organised and detail-oriented - Proactive and solutions-focused - Client-focused with strong communication skills - Accountable and comfortable taking ownership of files - Collaborative and team-oriented - Honest, professional, and trustworthy - Comfortable working with financial information and documentation - Eager to develop a long-term career within the mortgage and finance industry ## Requirements ### Essential Skills & Experience - Experience in lending support, mortgage broking, banking, credit, loan processing, or a similar financial services environment. - Strong administrative and organisational skills with the ability to manage multiple loan files and competing priorities. - High attention to detail and a strong commitment to accuracy. - Excellent written and verbal communication skills. - Comfortable reviewing financial information, including bank statements, income documents, liabilities, and supporting lending documentation. - Ability to identify incomplete information, inconsistencies, or potential lending concerns. - Proactive and solutions-focused, with the confidence to raise issues before they become delays. - Strong client service skills with a warm, clear, and professional communication style. - Ability to work independently while knowing when to escalate matters appropriately. - Strong understanding of confidentiality and the professional handling of sensitive client information. ### Preferred Skills & Experience - Previous experience supporting Australian Mortgage Brokers or working within the Australian mortgage and lending industry. - Exposure to lender policies, credit assessment, serviceability, and loan application processes. - Experience managing loan applications from preparation through to settlement.