# Remote Call Center Representative

**Company:** [TechOp Solutions International](https://jobs.workable.com/companies/hsDE75y4gWfGQPN7MoxFMn.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Contact & Ops Centers

[Apply for this job](https://jobs.workable.com/view/2890f5bb-6de8-4b76-825b-21b810cecd24)

## Description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within Orem, UT

Duties:  

-   Answer and track incoming calls 

-   Prepare and submit accurate, detailed reports in government systems 
-   Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
-   Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.

-   Accurately record all details in accordance with procedures   

-   Conduct database and open-source research 

-   Route and escalate calls appropriately 

-   Other duties, as assigned

## Requirements

-   3 + years experience in a call center 

-   Associates Degree (Preferred ), High school diploma or equivalent is required

-   Proven ability to multitask simultaneously communicating and inputting data 

-   Strong written and verbal communication skills 

-   Proficiency with telephony systems, CRMs
-   Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
-   Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.

-   Experience in handling sensitive information