# Bilingual Call Centre Agent (Spanish-English) | EST Hrs - Remote

**Company:** [ISTA Personnel Solutions](http://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** South Africa

[Apply for this job](http://jobs.workable.com/view/294836a0-00eb-4420-a5d8-53b66c8422cf)

## Description

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking Bilingual Call Centre Agents who are fluent in Spanish to provide contact-centre support to healthcare, home-care, and property-management businesses. The successful candidates will be the first point of contact for callers outside of normal business hours, taking messages, answering basic enquiries, and following client-specific escalation and on-call procedures. Fluency in both Spanish and English is essential for this role.

**PLEASE NOTE:**

-   **Working Hours:** Monday to Friday, 15:00 PM – 00:00 AM South African time – subject to changes due to daylight saving.
-   **Public Holidays:** This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download), capable of supporting a wired Ethernet connection, is mandatory. LTE, satellite internet (e.g. Starlink), Rain wireless/mobile broadband, and mobile hotspots will **not** be considered.
-   **Power Backup:** A reliable power backup solution - solar, an inverter, or a UPS - capable of sustaining your internet and workstation through load shedding and power outages is required. Applicants without one cannot be considered.
-   **Work Environment:** _This is a fully remote working role._

**Duties & Responsibilities**

-   Answer inbound calls in both Spanish and English with professionalism and empathy, primarily during after-hours and overflow periods.
-   Take accurate messages and relay them to the relevant client contacts.
-   Handle basic caller enquiries and provide accurate information about services where appropriate.
-   Follow client-specific escalation and on-call procedures for urgent matters.
-   Document all interactions according to client protocols.
-   Maintain a calm, professional, and helpful demeanour, including in urgent or emotionally charged situations.
-   Support a range of client types (healthcare, home-care, and property-management), adapting communication style to each.

**Requirements**

-   Fluency in both Spanish and English (spoken and written) is required.
-   Previous experience in a call centre, customer service, or answering-service role preferred.
-   Strong attention to detail and accuracy in message-taking and documentation.
-   Ability to remain calm and professional when handling urgent or sensitive calls.

If you are not contacted within 14 working days, please consider your application unsuccessful.