# Implementation Consultant - Jira (ITSM)

**Company:** [Inbox Business Technologies](http://jobs.workable.com/companies/jC4EYUbWBV4NpR6gVm8L6t.md)
**Location:** Karachi, Pakistan
**Workplace:** on site
**Employment type:** Full-time
**Department:** Enterprise GRC

[Apply for this job](http://jobs.workable.com/view/29d77e63-5a9e-4200-aa70-ec72e6d6a46f)

## Description

We are looking for an **Implementation Consultant – Jira (ITSM)** to support and enhance our Jira and Jira Service Management (JSM) platforms.

This role focuses on **Level-1 and Level-2 support**, configuration, troubleshooting, and ensuring smooth day-to-day operations of the Jira ecosystem.

If you have **hands-on Jira/JSM experience** and want to grow in an **enterprise ITSM environment**, this is a great opportunity to build your expertise.

### Responsibilities

-   Provide **Level-1 and Level-2 support** for Jira and Jira Service Management (JSM)
-   Troubleshoot **workflows, permissions, automation, and configuration issues**
-   Manage **user access, roles, permission schemes, and configurations**
-   Assist in **workflow design and form configurations**
-   Handle **incident and service request tickets** related to Jira platform
-   Coordinate with senior consultants for **complex escalations**
-   Support **system health monitoring and platform upgrades**
-   Maintain **documentation and configuration consistency**

## Requirements

-   Bachelor’s degree in **Computer Science or related field**
-   **1–3 years of hands-on experience** in Jira / Jira Service Management (JSM)
-   Basic understanding of **ITSM processes** (Incident, Change, Request)
-   Experience with **workflow configuration, SLAs, and permission schemes**
-   Strong **problem-solving and communication skills**

### Preferred

-   ITIL Foundation certification
-   Exposure to **Jira Asset Management (Insight)**
-   Basic knowledge of **REST APIs, HTML, or JavaScript**
-   Experience working in **enterprise IT environments**

### **Equal Opportunity & Inclusion**

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.