# Simplified Chinese Player Support Tier1

**Company:** [Side](http://jobs.workable.com/companies/ryEW8icxs3mdwJYB31Ab5U.md)
**Location:** Shinjuku City, Japan
**Workplace:** on site
**Employment type:** Contract
**Department:** Player Support

[Apply for this job](http://jobs.workable.com/view/29dc3529-bdde-4f83-b005-c32dfe32ae7b)

## Description

\- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

\- Perform language translation and proofreading where necessary.

\- Respond and support players issues via chat and email, including but not limited to password resets and more.

\- Business hours: 10:00-19:00

\- Onsite role: Yotsuya, Shinjuku

## Requirements

Requirements

\- Native or Fluent level Simplified Chinese

\- Business level English (Japanese is nice to have)

\- Passionate about the video game industry.

\- Strong logical thinking.

\- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.

\- Able to deliver excellent customer service via email and chat.

\- Able to understand games from a gamer’s perspective.

\- Capable of analyzing and solving information accurately and swiftly within guidelines.

\- Possesses a team player mentality.

## Benefits

Benefits

\- Collaborating with people creating innovative interactive entertainment.

\- Dynamic and entrepreneurial culture.

\- Video games focused environment.

\- Contract Employee\*Permanent employee promotion is available.

\- Trial period: 3 months / No change in conditions.

\- Up to 50,000 yen reimbursement or train pass.