# Hostess - Alto Lounge

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Manama, Bahrain
**Workplace:** on site
**Employment type:** Full-time
**Department:** Downtown Rotana

[Apply for this job](https://jobs.workable.com/view/2a14dc88-ecb4-4546-bc93-7e815dd50b84)

## Description

We are currently seeking **dynamic, outgoing, and self-motivated Food & Beverage professionals** who are passionate about hospitality and eager to grow their careers within a vibrant bar environment.

As a **Hostess**, you will be the first point of contact for our guests, providing a warm and engaging welcome while creating a positive first impression of the outlet. You will support the smooth operation of the bar by managing reservations, seating arrangements, and guest inquiries while ensuring a lively, professional, and personalized experience.

### Key Responsibilities

-   Deliver consistently **professional, friendly, warm, and engaging service** to all guests.
-   Welcome guests to the bar and assist with seating arrangements, ensuring they are attended to promptly.
-   Manage **reservations, table allocations, and guest inquiries**, including telephone bookings.
-   Coordinate closely with the **bar and service team** to ensure smooth operations and an excellent guest experience.
-   Assist with the setup and preparation of the outlet prior to opening.
-   Arrange tables and seating according to reservations, expected business levels, and operational requirements.
-   Maintain the cleanliness, presentation, and overall appearance of the entrance and guest reception areas.
-   Build positive relationships with guests while remaining professional, attentive, and discreet.
-   Maintain excellent knowledge of the **beverage menu, signature cocktails, promotions, happy hours, entertainment, and special events** to confidently provide recommendations.
-   Support the development and maintenance of the outlet's **guest database and reservation records**.
-   Promote ongoing Food & Beverage offers and special events within the outlet.
-   Monitor guest satisfaction throughout their visit and ensure guests leave with a positive and memorable impression.
-   Work closely with the team to create an **energetic, welcoming, and enjoyable bar atmosphere**.

## Requirements

**Education, Qualifications and Experience**

You should ideally have a **diploma or relevant qualification in Hospitality, Food & Beverage, or a related field**, with previous experience in a **hotel, bar, lounge, restaurant, or similar Food & Beverage environment** being an advantage.

You should have an **excellent command of written and spoken English** and communicate with guests in a confident, polite, and professional manner. The ability to speak **additional languages** would be considered an advantage, particularly when engaging with an international guest profile.

### Knowledge and Competencies

The ideal candidate will be **guest-focused, outgoing, and service-oriented**, with a genuine passion for hospitality and the ability to create a warm and welcoming atmosphere.

You should be **enthusiastic, confident, and approachable**, with strong interpersonal skills, a positive attitude, and a natural ability to engage with guests. A **smart appearance, excellent grooming standards, and a warm, friendly smile** are essential for this guest-facing role.

You should also be comfortable working in a **fast-paced and vibrant bar environment**, while demonstrating the following competencies:

-   Understanding the Job
-   Taking Responsibility and Ownership
-   Effective Communication
-   Guest Engagement
-   Cultural Awareness and Understanding Differences
-   Customer Focus
-   Adaptability and Flexibility
-   Teamwork and Collaboration
-   Attention to Detail
-   Positive Attitude and Professional Appearance