# Network Engineer L2 - (SS-FNW260529 020/05)

**Company:** [Xcellink Pte Ltd](http://jobs.workable.com/companies/8dSEYsYpZ3ZWPg9yxjJRt4.md)
**Location:** Woodlands, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Enterprise Operations and Services

[Apply for this job](http://jobs.workable.com/view/2a5cdbc2-7ba4-4c6c-bbe3-f3c15851e891)

## Description

As a Network Engineer L2, you will be responsible for the following :-

-   Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
-   Perform real-time network monitoring and respond promptly to alerts and incidents.
-   Troubleshoot and resolve Level 2 network issues within established SLA timelines.
-   Escalate complex issues to relevant teams or vendors when required.
-   Track, document, and maintain incident records through the ticketing system.
-   Prepare incident reports and support post-incident reviews.
-   Execute scheduled preventive maintenance activities on network and UPS infrastructure.
-   Perform corrective maintenance to restore services and minimize downtime.
-   Coordinate with vendors and internal stakeholders during maintenance activities.
-   Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
-   Provide support for network configuration, implementation, and optimization activities.
-   Execute approved network changes in accordance with change management procedures.
-   Validate and document configuration changes to ensure compliance and operational stability.
-   Assist in network upgrades, migrations, and deployment projects.
-   Prepare and submit monthly SLA performance reports.
-   Generate monthly network performance and availability reports.
-   Produce monthly incident management reports and trend analysis.
-   Maintain up-to-date network documentation, inventory records, and operational procedures.

The Network Engineer (L2) will support and maintain the following infrastructure:

-   Routers
-   Switches
-   Firewalls
-   IPS (Intrusion Prevention Systems)
-   IDS (Intrusion Detection Systems)
-   NAC (Network Access Control) Systems
-   Load Balancers
-   Wireless Infrastructure
-   Media Converters
-   UPS (Uninterruptible Power Supply) Systems
-   Other related network devices and components

## Requirements

-   Minimum Diploma in IT and has fundamental knowledge in Network.
-   1 year of experience as a Network Engineer L2
-   Candidates with a CCNA certification will have an added advantage.

-   A strong team player with the ability to collaborate and willingness to support others.
-   Have strong communications skills and ability to resolve issues or inquiries effectively.
-   Able to work rotational shifts: 1st Shift (10:00 - 22:00 hours) & 2nd Shift (22:00 - 10:00 hours).
-   Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint.

## Benefits

-   Shift Allowance
-   Performance Bonus