# Call Centre Agent

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/2a6b4d2e-58b6-45a1-a4b2-7bd16b63e860)

## Description

Remote Recruitment is hiring Call Centre Agents to join a UK employer, working fully remotely from South Africa. This is a 100% remote role handling inbound and outbound calls for UK customers in a supportive team environment.

**Role overview**

You'll spend your day on the phone helping customers, answering questions and making sure every call ends on a positive note. If you enjoy talking to people and solving problems, you'll feel right at home.

**Key responsibilities**

-   Handle inbound and outbound calls in a friendly, professional way
-   Answer questions and resolve issues on the first call where possible
-   Log call details and update customer records accurately
-   Follow scripts and processes while keeping conversations natural
-   Escalate complex cases to the right team when needed

**What you'll need**

-   Experience in a call centre or phone-based customer role
-   Clear, confident spoken English
-   Familiarity with basic computer systems and CRM tools
-   A positive, resilient attitude
-   A reliable internet connection and a quiet place to take calls

**What's on offer**

Salary of R13,000 to R16,000 per month, depending on experience. Working hours are 09:00 to 17:00 UK time (11:00 to 19:00 SAST), Monday to Friday. You'll get full training, a friendly team around you, and steady work with an established UK employer from home.