# Technical Support Specialist

**Company:** [Base.com Brazil](http://jobs.workable.com/companies/i96d5qwGSEpd3jVQGPBbTW.md)
**Location:** Curitiba, Brazil
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** BR

[Apply for this job](http://jobs.workable.com/view/2a6e9718-d13d-48a6-b14c-0c721217ca6b)

## Description

**At Base**, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide **a technology platform that revolutionizes their online sales operations.**

Our international team, spanning **from Europe to the Americas**, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved **15x growth over the past three years.** We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

## Requirements

-   **Experience:** Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.
-   **Technical Troubleshooting:** Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.
-   **Technical Agility:** Fast learner with a natural ability to master new digital tools and technologies.
-   **Nice-to-have:** Postman usage to debug errors and assist in problem-solving.
-   **Precision:** High level of accuracy and strong attention to detail.
-   **Growth Mindset:** Proactive approach to continuous learning and professional development.
-   **Communication:** Excellent interpersonal and communication skills (both internal and client-facing).
-   **Remote Work Mastery:** Highly organized and self-disciplined in a fully remote environment.
-   **Language:** English proficiency (minimum B2) for effective collaboration with global teams.  
    

### Key Tasks

-   **Technical Support:** Acting as the first point of contact (1st line) for customer troubleshooting.
-   **Customer Success:** Ensuring high satisfaction levels by guiding users through our product’s features and services.
-   **Reporting:** Full ownership of technical documentation and reporting processes.
-   **Problem Solving:** Diagnosing and resolving user-reported issues efficiently.
-   **Cross-team Collaboration:** Working closely with technical teams to escalate and fix complex bugs.
-   **Content Creation:** Developing and updating the global Knowledge Base and technical blog.
-   **Client Engagement:** Conducting remote meetings and representing the company at key e-commerce industry events.

## Benefits

-   own product - we decide how we want to develop
-   joining an organization in a phase of rapid growth
-   a lot of independence
-   long-term cooperation 
-   Caju - Flexible benefit card

### Work model

-   **Hybrid Schedule:** 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba.