# IT Helpdesk Specialist

**Company:** [Questronix Corporation](http://jobs.workable.com/companies/syCYHg6sjHPC6m6AfZ91Ku.md)
**Location:** Ortigas Center, Philippines
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/2a81da14-a3bf-4950-89bd-df5cf82fde81)

## Description

**Job Description**

-   Serve as the first point of contact for customers seeking technical assistance over the phone or email
-   Perform troubleshooting through diagnostic techniques and pertinent questions
-   Determine the best solution based on the issue and details provided by customers
-   Walk the customer through the problem-solving process
-   Direct unresolved issues to the next level of support personnel
-   Provide accurate information on IT products or services
-   Record events and problems and their resolution in logs
-   Follow-up and update customer status and information
-   Pass on any feedback or suggestions by customers to the appropriate internal team
-   Identify and suggest possible improvements on procedures

## Requirements

**Minimum Qualifications**

-   Atleast 2 years of experience providing level 1 or above help desk support in IT operations
-   Excellent communication skills 
-   Proven analytical and problem-solving abilities
-   Ability to effectively prioritize and execute tasks in a high-pressure environment
-   Exceptional customer service orientation
-   Patience for dealing with difficult customer-service situations
-   **Amenable to work hybrid set up (Ortigas)**