# Customer Service Agent

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/2a8c1aa9-6fae-46ce-a599-4b88cd8832e1)

## Description

**Role overview**

Remote Recruitment is hiring a remote Customer Service Agent to support a UK-based employer from South Africa. You'll be the friendly first point of contact, helping customers by phone, email and chat. This is a fully remote role working 09:00–17:00 UK time (11:00–19:00 SAST).

**Key responsibilities**

-   Respond to customer queries by phone, email and live chat
-   Resolve issues promptly and follow up where needed
-   Log interactions and update customer records
-   Escalate complex cases to the right team
-   Help improve the customer experience with feedback

**What you'll need**

-   Experience with customer service or support roles
-   Familiarity with helpdesk or CRM software
-   Patience, empathy and clear communication
-   Clear written and spoken English
-   A reliable home internet connection and quiet workspace

**What's on offer**

A salary of R13,000 – R16,000 per month, fully remote work, UK business hours, and a supportive team that cares about customers. Apply through Remote Recruitment today.