# French-Speaking Customer Experts for Imperial Brands - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/2b1d189f-edcd-4373-89a6-ec42193ee359)

## Description

Mercier Consultancy MD is seeking motivated French-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This role involves delivering exceptional customer service to French-speaking clients, providing assistance across various customer inquiries related to Imperial Brands' products and services.

  

### Key Responsibilities

-   Provide professional and courteous customer support to French-speaking customers via phone, email, and chat.
-   Assist customers with product inquiries, order status, and issue resolution efficiently and effectively.
-   Maintain accurate records of customer interactions using CRM systems.
-   Collaborate with internal teams to resolve customer concerns and escalate issues when necessary.
-   Stay updated on Imperial Brands’ products, policies, and relevant industry information.
-   Offer feedback to management to enhance customer service quality and processes.

## Requirements

-   Fluency in French (spoken and written) is mandatory; proficiency in English is advantageous.
-   Experience in customer service roles, preferably in the FMCG or tobacco industry.
-   Strong communication and interpersonal skills with a customer-focused mindset.
-   Ability to work efficiently in a fast-paced, dynamic environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Strong problem-solving skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...