# Staffing Account Manager (Remote) | LATAM

**Company:** [HireHawk](null/companies/54ganHxKx9B4npSTivXBrw.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** JA01

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## Description

At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence.

About the Role:

As an **Account Manager**, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience.

**Responsibilities:**

-   Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention
-   Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process
-   Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations
-   Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates
-   Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements
-   Partner with recruitment teams to match top talent with client needs and ensure successful placements
-   Identify opportunities for account growth and collaborate with sales teams to expand staffing services
-   Track and analyze account performance metrics, providing insights and recommendations for continuous improvement
-   Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations
-   Oversee the preparation and delivery of client reports, updates, and presentations
-   Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service
-   Manage account budgets and ensure financial targets and margins are achieved
-   Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies
-   Mentor and support junior team members, contributing to overall team performance and development

## Requirements

-   3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry

-   Proven experience managing client relationships and delivering high levels of customer satisfaction
-   Strong understanding of the full recruitment lifecycle and staffing processes
-   Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike
-   Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously
-   Analytical mindset with experience tracking performance metrics and using data to drive decisions
-   Ability to problem-solve quickly and handle client and candidate concerns in a professional manner
-   Experience working cross-functionally with recruiting, sales, and operations teams
-   Familiarity with ATS, CRM systems, and other recruitment or account management tools
-   Ability to work in a fast-paced, dynamic environment and adapt to changing client needs
-   Strong negotiation skills and experience supporting contract discussions or renewals (preferred)

Why join HireHawk?

-   Work with global clients and top-tier talent
-   Be part of a fast-growing, high-performance team
-   Opportunity to drive real impact on client success and company growth
-   Collaborative, supportive, and high-energy culture

## Benefits

-   Access to a **$200K+ perk marketplace** with discounts on 150+ global services.
-   Option to **withdraw up to 50% of approved earnings** before payday.