# Real Estate Collections Agent (RVA)

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/2b81930d-e431-48a1-bd7b-4e163b2ed2f3)

## Description

### **Job Summary:**

We are seeking a **highly skilled and detail-oriented female Real Estate Collections Agent** to join our team. The ideal candidate must have **strong communication skills in English**, experience using **QuickBooks**, and the ability to professionally and effectively handle **collections calls**.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze **Accounts Receivable (AR) data in QuickBooks**, and take appropriate actions to **reduce delinquent accounts**.

### **Key Responsibilities:**

-   Call customers from a provided list to collect overdue payments and update **payment statuses**.
-   Maintain accurate records of all customer interactions, including contact dates and results.
-   Analyze **Accounts Receivable (AR) data in QuickBooks** to identify overdue accounts and prioritize follow-ups.
-   Record collection efforts in a **spreadsheet** as per company training and guidelines.
-   Follow up with customers **red-flagged** for **aging outstanding balances** and encourage timely payments.
-   Refer customers for **Stop Service** when necessary, following company protocols.
-   Work closely with the **finance and accounting team** to report progress and issues.

## Requirements

-   **Female candidate** required for this role.
-   **Proficiency in QuickBooks** (experience in managing AR reports and recording transactions).
-   **Excellent spoken and written English skills** for professional communication.
-   Experience in **collections, customer service, or accounts receivable** is a plus.
-   Strong negotiation skills with the ability to handle difficult conversations professionally.
-   **Detail-oriented** and able to accurately **document customer interactions**.
-   Ability to work independently while following company policies and collection guidelines.