# Client Experience Specialist **Company:** [OGARAJETS](null/companies/ukUGQuvajRxW6MdhmMJ8DK.md) **Location:** Atlanta, United States **Workplace:** on site **Employment type:** Full-time **Department:** Closing [Apply for this job](null/view/2b88ee91-1966-42c0-9b46-0582a0eaa779) ## Description ### **About OGARAJETS** Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world’s most discerning aircraft buyers and sellers. Our 45-year legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale. We serve an elite global clientele, including high-net-worth individuals, Fortune 500 executives, and aviation professionals, ensuring every transaction is executed to exacting standards. ### **Client Experience Specialist** ### **Position Overview** The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle. This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota. ### **What You’ll Do** **Sales Enablement & Deal Support** - Partner closely with Sales leadership to support prospecting and active transactions - Maintain visibility across deal stages, follow-ups, and next steps - Prepare agendas, notes, and action items for sales-related meetings - Travel to support audits, inspections, pre-purchase processes, and closings as needed **Project Management & Coordination** - Own deal setup, timelines, checklists, and trackers within internal systems - Coordinate calendars across internal teams, clients, vendors, and third parties - Anticipate risks, bottlenecks, or misalignment and proactively surface solutions **Client & External Communication** - Support professional, high-touch client communication - Coordinate with escrow companies, maintenance facilities, program providers, and other third parties - Help ensure a seamless, well-orchestrated client experience **Cross-Functional Collaboration** - Work daily with Technical, Research, Marketing, and Engagement & Closing teams - Step in to fill gaps and maintain deal momentum when needed - Contribute to process improvement and documentation efforts ### **This Role Is a Great Fit If You…** - Enjoy being in the middle of the action - Take pride in enabling others to perform at a high level - Appreciate structure but can operate comfortably amid ambiguity - Want meaningful client exposure without carrying a sales quota - Are energized by responsibility, pace, and accountability ### **What Success Looks Like** - Strong trust and confidence from Sales leadership - Timely, accurate coordination with minimal dropped balls - Clear, professional communication internally and externally - Consistent deal momentum with reduced rework and friction ## Requirements - **Required** - Bachelor’s degree or equivalent professional experience - 3-5 years of experience in sales, finance, aviation, consulting, analytics, or a client-facing professional environment - Demonstrated interest in sales, business development, or client advisory roles - Strong written and verbal communication skills - High attention to detail with the ability to manage multiple priorities - Analytical mindset with comfort working with data, research, and reporting tools - Willingness to learn and operate within CRM, project management, and research systems - Coachable, self-motivated, and comfortable receiving direct feedback - Ability to work in a fast-paced, performance-driven environment - Ability to manage priorities, stay ahead of details, and manage up effectively - Comfort working directly with clients and senior professionals - Willingness to travel as part of active transactions - Team-first, service-oriented mindset - **Preferred** - Exposure to CRM systems (ClickUp, HubSpot, or similar) - Experience supporting sales teams, deal execution, or transactional workflows - Familiarity with aviation - Strong interest in long-term career growth within a sales organization ## Benefits **Annual Bonus Opportunities** We win as a team — when OGARAJETS meets annual revenue goals, all employees share in a year-end bonus. **401(k) Matching** OGARAJETS matches employee 401(k) contributions up to 4% after one year of employment. **Comprehensive Medical Coverage** Medical, dental, and vision insurance through premium providers, with OGARAJETS covering a large portion of premiums for employees **and their families**. **Professional Growth Allowance** Employees receive discretionary funds to pursue continuing education, industry certifications, and career development opportunities. **Frequent Team Events & Lunches** We invest in regular team gatherings to strengthen connection, culture, and collaboration. **Flexible In-Office Hours** While on-site work is essential, employees have flexibility in setting their daily in-office schedule to accommodate commutes and family needs. **Annual Decompression Time Off** Dedicated paid time away to fully disconnect, rest, and recharge each year. **Progressive Parental Leave** Equal maternity and paternity leave for biological, adoptive, and foster parents after one year of employment. **Strong, Collaborative Culture** Our team lives out the OGARA LEGACY values daily: integrity, excellence, giving, responsibility, and humility. **Cutting-Edge Technology** Employees receive the latest Mac hardware and the freedom to explore innovative software to increase efficiency.