# Chat & Community Support Specialist

**Company:** [NoGigiddy](http://jobs.workable.com/companies/2DUBqXS8YGpsSMybwJKBN7.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Remote Work

[Apply for this job](http://jobs.workable.com/view/2bd4c2e3-a78a-47c1-89f5-4cc6f36f79e6)

## Description

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.

RESPONSIBILITIES  
Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets  
Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments  
Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth  
Escalate complex or sensitive issues to the appropriate team with full documentation  
Contribute to the help center knowledge base  
Flag trends in user issues or feedback to the product and content teams  
Maintain consistent tone and quality across all support touchpoints  
REQUIREMENTS  
No degree required  
Fast, accurate typing — live chat moves quickly  
Excellent written communication — clear and empathetic  
Able to handle multiple conversations simultaneously without dropping quality  
Patient with frustrated users — you de-escalate, you don't match energy  
Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus  
BENEFITS  
Hourly pay of $15–$21/hr  
Fully remote  
Flexible scheduling across support windows  
Paid training on platform and support tools  
Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.