# French Speaking Solutions Consultant - Work In Sofia, Bulgaria

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/2c32dd8c-9952-4b1b-ba80-c44d88972078)

## Description

### French Speaking Solutions Consultant

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in customer support services.

### Job Overview

We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity for those looking to advance their career in the customer support services industry while enjoying a vibrant international lifestyle in one of Europe’s most dynamic hubs.

### Key Responsibilities

-   Provide high-quality technical and functional support to French-speaking clients via multiple communication channels.
-   Analyze complex customer queries to deliver effective, timely, and professional solutions within the customer support services sector.
-   Maintain detailed records of interactions to ensure internal reporting standards are met with high accuracy.
-   Collaborate with international teams to enhance service delivery processes and client satisfaction metrics.
-   Act as a brand ambassador, ensuring a positive experience for every user in the French-speaking market.
-   Continuously develop expertise in product and service knowledge to address evolving customer needs.
-   Escalate critical issues to senior management in accordance with company protocols to maintain service quality.

## Requirements

-   Native or fluent French (spoken and written).
-   Professional proficiency in English to collaborate within our international office.
-   Valid EU passport (mandatory) to facilitate seamless employment in the European Union.
-   Strong problem-solving mindset and a passion for delivering elite customer support services.
-   Prior experience in a customer-facing or support-oriented role is considered a significant asset.
-   Excellent communication skills and the ability to thrive in a fast-paced, on-site office environment.

## Benefits

### What We Offer

-   Competitive Monthly Salary
-   Fully Paid Training
-   Health Insurance
-   Fully Paid Relocation Package (flight, transfer, hotel)
-   Monthly Performance Bonus
-   €1,500 Signing Bonus (one-time)
-   Professional growth opportunities within the global customer support services sector.
-   An inclusive, modern, and high-energy work environment.

### Life in Bulgaria

Jobs in Bulgaria offer a unique blend of historical charm and modern urban convenience, making it a top destination for expatriates. Bulgaria is known for its beautiful mountainous landscapes, welcoming local culture, and a pleasant climate that allows for a high quality of life. Joining one of our French-speaking jobs in this region allows you to balance professional development with a vibrant social life.

Relocating to Bulgaria is a smooth and supported process, allowing you to settle into a country with a low cost of living and a rich gastronomic scene. As you transition into your new French Speaking Solutions Consultant position in Bulgaria, you will discover why Bulgaria has become a premier choice for international professionals seeking both stability and adventure. We ensure your arrival in Bulgaria is comfortable and stress-free with our comprehensive relocation support.

### How to Apply

If you are ready to take the next step in your career and join a leading team, we invite you to click Apply Now to submit your application. We look forward to reviewing your profile and helping you start your journey with Mercier Consultancy Group.