# Client Success Manager

**Company:** [Talent Voyager](http://jobs.workable.com/companies/72poe6ekCSLSSSDRRzjb6n.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/2c44e994-d2c2-4b6f-a8dd-aafdc7905776)

## Description

### About the Role

We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.

This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.

### Why This Role

-   High ownership and autonomy in managing client success
-   Exposure to fast-paced, performance-driven marketing environments
-   Performance-based growth through bonuses tied to retention and expansion
-   Remote-first, results-oriented culture

### Key Responsibilities

**Client Success & Communication**

-   Act as the main point of contact for assigned clients
-   Ensure consistent communication, clear updates, and strong follow-through
-   Maintain client confidence, especially during performance fluctuations

**Problem Solving & Ownership**

-   Proactively identify and resolve issues
-   Take initiative without waiting for direction
-   Ensure smooth delivery and client satisfaction

**Relationship Management**

-   Build long-term, trust-based relationships
-   Drive retention, referrals, and overall client experience

**Performance & Strategy Alignment**

-   Review campaign performance and translate insights into clear next steps
-   Collaborate with internal teams to align expectations and execution

**Upsells & Growth**

-   Identify opportunities for additional services
-   Support expansion conversations in a natural, value-driven way

## Requirements

-   2–4+ years of experience in Client Success, Account Management, or Digital Marketing

-   Strong problem-solving skills and ability to work independently
-   Comfortable with data, reporting, and performance metrics
-   Excellent communication and client-facing skills
-   Experience with CRMs, reporting tools, or marketing platforms

### Nice to Have

-   Experience with GoHighLevel (GHL)
-   Background in paid ads, lead generation, or social media marketing
-   Experience in agency, coaching, or consulting environments

### Work Setup

-   Full-time remote role
-   Must overlap 8 hours with U.S. business hours (primarily PST)