# Guest Relations Agent - Monasty, Autograph Collection

**Company:** [SWOT Hospitality Management Company](http://jobs.workable.com/companies/eyjxnBqyLy69kRKrMfzunJ.md)
**Location:** Thessaloniki, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** MONASTY

[Apply for this job](http://jobs.workable.com/view/2c8b2184-08d4-4290-9878-eb9d9c21c941)

## Description

SWOT Hospitality is seeking to recruit for the

Monasty Hotel, Autograph Collection in Thessaloniki

Guest Relations Agent

About the role:

-   To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
-   Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
-   Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
-   Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
-   Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
-   Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
-   Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
-   Able to evaluate and select among alternative courses of action quickly and accurately

## Requirements

-   Track record of experience in the luxury end of the market
-   Area hotel experience and / or knowledge is highly desirable.
-   The ability to improve and maintain high service standards
-   A self-motivated, driven, results orientated, and proactive attitude is required.
-   Great communicator and a genuine people person
-   Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
-   Hands-on approach to all aspects of the role.

## Benefits

-   Dynamic, Friendly and Supportive working environment
-   Opportunities for career development within the company
-   Work with the best professionals in tourism industry

  

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please[visit www.swot.gr](http://visit%20www.swot.gr/).