# Service Manager (China)

**Company:** [RateHawk](http://jobs.workable.com/companies/3WZLZ4Z9qyfCuY3Q5ctoYd.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Ops Recruitment

[Apply for this job](http://jobs.workable.com/view/2ca64b64-8727-4ce6-b68d-39b86b813f63)

## Description

**Join Our Team as a Service Manager at RateHawk!**

Are you passionate about travel and tech? Do you speak English and Mandarin fluently? We’re looking for a Service Manager to take care of our top B2B partners in China. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

## Requirements

**What You'll Do:**

-   **Support Our Top Clients:** Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
-   **Keep an Eye on Things:** Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
-   **Stay in Touch:** Send regular updates to clients and check in to make sure they’re happy with how things are going.
-   **Track Performance:** Use tools like Tableau and SQL to monitor service metrics and prepare reports.
-   **Be Their Voice:** Join client meetings, listen to their needs, and make sure their voice is heard internally.
-   **Work as a Team:** Collaborate with ops, support, and tech teams to make service even better.  
    

**What We're Looking For:**

-   **Language Skills:** Advanced level of English and Mandarin – you’ll need to speak and write fluently.
-   **Ability to work with tools:** Comfortable with data and tools like CRM systems and dashboards.
-   **Quick Learner:** Ability to grasp new information quickly and focus on results.
-   **Multi-Tasker:** Capable of juggling multiple tasks and handling stress with ease.
-   **Empathetic:** A strong sense of empathy is essential.
-   **Travel Industry Experience:** Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

## Benefits

**What We Offer:**

-   **Remote Work:** Work from the comfort of your home!
-   **Salary:** base payment + monthly bonus.
-   **Dynamic Team:** Be part of a young and energetic group of specialists.
-   **Growth Opportunities:** Tackle interesting and ambitious tasks that will elevate your professional skills.
-   **Learning & Development:** We support your growth through seminars, trainings, and conferences.
-   **Perks:** Take advantage of corporate discounts on hotels and other services.

  
  
**The Process:**

-   **Meeting with HR:** A friendly chat with our HR team.
-   **One minute Internet Speed Test:** Just to make sure you’re all set for remote work.
-   **Meeting with Hiring Manager:** Another friendly chat.
-   **Interview results and offer!  
    **

Learn more about our data protection practices in our Privacy Policy:

[https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice)

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!