# Client Service Associate

**Company:** [PwC Greece](http://jobs.workable.com/companies/ot9TurvLwepz2aU2YQvK9i.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/2ce0e0c6-b65d-4ed5-97b1-d7a565476004)

## Description

On behalf of our client, a well-established company in the **Information Services** industry, we are looking to recruit a **Client Service Associate**.

**Responsibilities:**

-   Reviews client project briefs to understand knowledge gaps and defines expert search criteria
-   Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts
-   Sources and reaches out to potential experts via phone, LinkedIn, and email
-   Screens experts critically, ensuring their experience and knowledge is aligned with client needs
-   Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance
-   Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication
-   Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps
-   Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs
-   Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs
-   Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates
-   Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate

## Requirements

-   BSc in any field with a strong academic record
-   MSc in any filed will be considered as an asset
-   0–3 years of professional experience in customer service/support roles
-   Excellent knowledge of MS Office Suite
-   Excellent command of the English language, both written and oral
-   Fluency in an additional language is a strong plus
-   Strong interest in the business world, shown through studies, internships, or projects
-   Ability to think critically and quickly in fast-paced environments
-   Natural aptitude for negotiation and sales, with a client-first mindset
-   Commitment to delivering exceptional client service and value
-   Excellent communication skills and ability to collaborate effectively
-   Strong time and project management skills under tight deadlines
-   High level of result orientation and ownership, with excellent prioritization skills