# Front End Manager

**Company:** [Aureate Development](http://jobs.workable.com/companies/jmbsPLMTjMe434mpYbSwbR.md)
**Location:** Tampa, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/2d5d6585-1e7c-4384-be20-2f4b447c63f3)

## Description

**Position Summary**

The Front End Lead oversees the store's front-of-house operations, including cashiering, customer service, checkout efficiency, cash handling, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, optimizing staffing and scheduling, ensuring that common areas are clean and sanitary, and overseeing accurate cash handling processes. As a Manager on Duty (MOD), this position plays a uniquely important role in the overall success of the store.

**Key Responsibilities**

-   Supervise and support front end team members, including scheduling, training, coaching, and performance management. 
-   Monitor - and address - team productivity to streamline the customer experience through fast, friendly, and accurate checkouts.
-   Train, coach, and evaluate staff to maintain high performance and customer service standards.
-   Handle customer concerns, complaints, and service recovery professionally and efficiently.
-   Manage the cash handling operations of the store, including making bank deposits and setting up tills.
-   Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas.
-   Resolve operational issues quickly to maintain service levels.
-   Analyze daily and weekly reports to identify opportunities and implement corrective actions.
-   Coordinate with store leadership to support overall store operations and customer satisfaction goals.
-   Serve as Manager‑on‑Duty (MOD) as needed.

## Requirements

**Qualifications**

-   5+ years of relevant industry experience, including cash handling/management.
-   Basic computer, POS, and cash management knowledge
-   Strong understanding of store operations, merchandising, inventory management, and labor planning
-   Proven ability to lead teams, coach performance, and build a positive culture
-   Strong problem‑solving skills with the ability to make quick, effective decisions
-   Excellent communication and organizational skills
-   Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
-   Knowledge of food safety regulations preferred
-   High school diploma or equivalent required

**Physical Requirements**

-   Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
-   Comfortable working in varying temperature environments (coolers, freezers, kitchens)

## Benefits

-   Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
-   401(k) and Roth 401(k) retirement plans with company participation (if applicable)
-   Additional voluntary benefits available

**Compensation**

-   Hourly Rate: $55,000 - $60,000