# IT Systems Specialist Film Studios (SPA5-QPFS0030)

**Company:** [Qiddiya Investment Company](http://jobs.workable.com/companies/tk4V8ANoyWMw9Js529uotH.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Qiddiya OpCos

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## Description

### Role Purpose

Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands-on asset-level coordination with centralized IT teams, vendors, and end users across activation and steady-state operations.

### Key Responsibilities

-   Provide day-to-day IT operational support and user assistance across the Film Studio asset.
-   Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
-   Coordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms required for asset operations.
-   Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution.
-   Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance.
-   Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
-   Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events.
-   Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments.
-   Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs.
-   Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience.
-   Coordinate technology support requirements for workshops, events, partners, and tenant-facing activation activities.
-   Monitor system availability and escalate critical operational issues affecting service continuity.
-   Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards.
-   Ensure compliance with corporate IT governance, security standards, and access control protocols.
-   Support end-user training, onboarding, and adoption of approved operational systems.

## Requirements

-   Bachelor’s degree in Information Technology, Computer Science, or related field.
-   4–6 years of IT operations, systems support, or service desk experience.
-   Experience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments preferred.

### Key Competencies

-   IT operations support
-   Systems coordination
-   Troubleshooting
-   Vendor coordination
-   Service management