# Technical Support & Integration Engineer

**Company:** [Sanction Scanner](http://jobs.workable.com/companies/p1WZPvWPM29DZEGgU9hTDv.md)
**Location:** Üsküdar, Turkey
**Workplace:** on site
**Employment type:** Full-time
**Department:** Product

[Apply for this job](http://jobs.workable.com/view/2e7379f4-6c5f-408e-9d58-6386d23e2e86)

## Description

### 🚀 **Join Sanction Scanner as a Technical Support & Integration Engineer!**

Are you passionate about solving technical problems and ensuring seamless customer experiences? Sanction Scanner – 3x Deloitte Fast 50 Winner – is looking for a Technical Support  & Integration Engineer to help our customers succeed by troubleshooting issues, analyzing system behavior, and collaborating closely with product and engineering teams. If you're technically curious, customer-focused, and excited to work with cutting-edge compliance technology, this role is for you!

🌟 **Why You’ll Love Working with Us**  
• **Meaningful Impact**: Contribute to a global mission of combating financial crime.  
• **Professional Growth**: Access mentoring, training, and opportunities to deepen your technical expertise.  
• **Collaborative Environment**: Work closely with customer success, product, and software teams.  
• **Inclusive Culture:** Join a team that values diverse perspectives and innovation.

📌 **What You’ll Be Doing**  
• Provide technical **support and onboarding** assistance to customers.  
• Troubleshoot platform, **integration**, and **API-related issues** and ensure systematic follow-up until resolution.  
• **Monitor system behavior** and proactively identify potential problems before they impact customers.  
• Perform root cause analysis **using logs**, **monitoring tools, SQL queries,** and technical investigation methods.  
• Collaborate with product and engineering teams to **escalate issues, test fixes, and improve system** reliability.  
• Document **incidents, solutions, and technical guides** to strengthen internal knowledge base.  
• Contribute to continuous improvement of **support processes and customer technical experience.**

## Requirements

🎓 **What We’re Looking For**  
• Bachelor’s degree in engineering, computer science, or a related field.  
• 3+ years of experience in technical support or support engineering for a software product or application.  
• Fluency in written and verbal English and Turkish.  
• Strong problem-solving and root cause analysis skills.  
• Hands-on experience with SQL and data querying for troubleshooting.  
• Experience using monitoring/logging tools such as Grafana.  
• Solid understanding of APIs and experience with API testing tools such as Postman.  
• Ability to work in a fast-paced, customer-focused environment.  
• High sense of responsibility, ownership, and accountability.

## Benefits

-   **A Competitive Compensation Package** -  NET Salary payment with additional fringe benefits.
-   **A meal compensation** that is actually enough for a decent & nutritious lunch
-   **Inclusive Health Benefits** - We are here for you with comprehensive support whenever you need it
-   **Strong Appreciation and Reward Culture** - Your impact on Sanction Scanner’s growth will be appreciated
-   **Digital Membership Support** \- A balance you can use for your digital memberships.
-   **Learning never ends!** Training budget to help you grow in your role, gain new skills, and learn new things!
-   **No Dress Code.** Dress as you like.
-   **Dream Team.** Be a part of great team and grow together
-   **Software support**. Subscription to any software you might need to perform at your best
-   **Experience an international work environment** that fosters positive energy through a caring team.
-   **Be a part of shaping the future of Sanction Scanner** by joining our innovative creators.

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.