# Child Sponsorship Correspondence Officer (Maternity Cover)

**Company:** [ActionAid Hellas](http://jobs.workable.com/companies/nKR2GrDKaHgyAgbzNTAsip.md)
**Location:** Cholargos, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Supporter Relations

[Apply for this job](http://jobs.workable.com/view/2ec267ac-7e58-4aaf-9dab-5879ad601e0d)

## Description

**ActionAid Hellas** is part of a global federation working for a world free from poverty and injustice. Since its establishment in 1998, ActionAid Hellas supports people and communities, so they are empowered to claim a better future.

At ActionAid we envision a sustainable and just world, where all people will enjoy equal and just rights and opportunities and a life with no exclusion and discrimination. We raise awareness, educate, empower, and activate society, with a focus on vulnerable groups, through innovative programs, services, and collaborations at national and international level so they can bring sustainable changes in their future.

To support our mission, we are seeking for a **Child Sponsorship Correspondence Officer**, to support and administer the ActionAid Hellas (AAH) activities related to standard mail correspondence with child sponsors in order to enable supporters’ commitment & retention. **This is a 15-month fixed-term contract for maternity cover.**

**Key Responsibilities:**

-   Handle all bulk mail correspondence in order to be delivered on time and according to certain quality standards -   standard communication with child sponsors (child messages, photo updates, reports) - all mail correspondence from child sponsors to children including translation of sponsors’ letters where needed.
-   Effectively communicate with relevant stakeholders (country programmes CS teams, external mail providers, child sponsors) to ensure successful implementation of each year’s standard Child Sponsors’ postal communication plan.
-   Ensure prompt and excellent quality service to AAH individual donors’ requests and respond on time to all necessary actions.
-   Execute all necessary actions in the relevant databases (CRM, SK) as needed.
-   Follow up and update the yearly Supporter Correspondence & Bulk mail plan.
-   Support the team with ad hoc administrative and operational tasks, contributing to the smooth running of team activities and processes.
-   Always keep abreast of best practices and propose alternative ways for improvement.
-   Proactively provide alternate course of action and contingency plans if necessary.
-   Work effectively with relevant international teams to maximise the benefits of international collaboration & shared learning.
-   Act as an ActionAid Ambassador.

## Requirements

-   A Bachelor’s degree will be considered as an asset.
-   Excellent organisational, analytical and communications skills.
-   Demonstrated experience in the customer service sector will be considered as an asset.
-   Experience in CRM systems (preferably ERP - Entersoft) and use of MS Office programmes.
-   Very strong customer oriented personality, ability to identify customer needs, propose solutions and engage commitment.
-   Ability to work under pressure and strict deadlines.
-   Excellent use of the Greek and the English language.
-   Very good understanding of human rights, global poverty & development issues.

## Benefits

-   Competitive salary commensurate with experience.
-   Access to ActionAid's global learning and development opportunities.
-   A mission-driven, inclusive, and supportive work culture.
-   Opportunity to contribute to life-changing work across Greece and globally.
-   An equal opportunities employer welcoming all applications regardless of gender, sexual orientation, nationality, religion or beliefs, etc..

**This is a 15-month fixed-term contract for maternity cover.**

**Applications not accompanied by a motivation letter will be excluded from the selection process.**

**Applications deadline**: **11/06/2026**

_By applying for this position, I understand that AA Hellas requires its employees to refrain from sexual harassment, exploitation, and abuse against everyone we come in contact with through our work, including abusive behavior against children._

_Please note that only shortlisted candidates will be contacted within two (2) weeks of the closing date. Should you not hear from us during this time, do not be disappointed. Follow us on_ [_Linkedin_](https://www.linkedin.com/company/actionaid-hellas/) _to discover job openings that match your profile, and stay up to date with our news on_ [_Facebook_](https://www.facebook.com/actionaidhellas/) _and_ [_Instagram_](https://www.instagram.com/actionaidhellas/)_! All applications will be treated as strictly confidential and according to the General Data Protection Regulation (GDPR)._