# Engagement Manager - Madrid, Spain

**Company:** [High Street Resources](null/companies/tjwcy6X6PhKUTTSkqKLzLE.md)
**Location:** Madrid, Spain
**Workplace:** on site
**Employment type:** Full-time

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## Description

Our client is a rapidly growing enterprise AI company transforming how leading financial institutions produce and validate client-ready work.

Its technology converts complex and manual processes into scalable AI-powered workflows, enabling financial institutions and professional services firms to automate sophisticated processes across global teams.

Following rapid international growth and a recent $75 million Series A funding round, the company is continuing to expand across key global markets.

### The Role

We are looking for an experienced **Engagement Manager** to join the Product & Growth team in Madrid.

The Engagement Manager will own the end-to-end customer outcome — understanding client requirements, translating complex business problems into scalable workflows and ensuring successful implementation and adoption of the platform.

This role sits at the intersection of **clients, product and technology** and requires someone who combines strong financial services or consulting experience with excellent project management, commercial judgement and technical fluency.

### Key Responsibilities

-   Own client engagements from initial requirements through implementation, adoption and ongoing relationship management.
-   Translate complex and sometimes ambiguous client requirements into clearly scoped and measurable workflows.
-   Develop scalable workflows, playbooks, templates and client-facing solutions.
-   Manage delivery plans, including timelines, responsibilities, dependencies and potential risks.
-   Maintain clear tracking of customer usage, adoption and account health.
-   Establish effective governance and communication across client and internal stakeholders.
-   Build trusted relationships with senior client stakeholders.
-   Support the **trial → conversion → renewal** customer lifecycle alongside the Growth team.
-   Measure customer ROI and identify opportunities to increase platform adoption.
-   Gather structured customer feedback and work closely with Product and Engineering teams to improve solutions.
-   Communicate potential blockers, trade-offs and risks clearly and proactively.
-   Ensure client decisions, actions and deliverables are properly documented and followed through.

### Candidate Requirements

-   **5+ years of professional experience within private equity, investment banking and/or Tier 1 management consulting.**
-   Strong client-facing and stakeholder-management experience.
-   Demonstrated ability to translate ambiguous client requirements into structured delivery plans and measurable outcomes.
-   Strong understanding of financial services workflows and institutional client environments.
-   Good technical fluency and the ability to understand **workflows, data and potential system failure points**.
-   You do not need to be an engineer, but should be comfortable working closely with technical and product teams.
-   Strong project management and organisational capabilities.
-   Excellent documentation, tracking and governance discipline.
-   Clear and proactive communication style.
-   Ability to operate independently within a rapidly changing environment.
-   Experience within **AI, enterprise technology, SaaS or FinTech** would be advantageous.
-   Willingness to travel when required.