# Community Support Specialist

**Company:** [Nawy Real Estate](http://jobs.workable.com/companies/b88YiLMpZ789kL6vgFZdeZ.md)
**Location:** maadi, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Nawy Shares

[Apply for this job](http://jobs.workable.com/view/2ed9eec2-fe74-406a-a6a3-482ed44dd940)

## Description

We are looking for a dedicated and enthusiastic Community Support Specialist to join our Fintech team.

This role involves engaging with our community of clients and investors, providing exceptional support,

and ensuring a positive experience throughout their journey with us. The ideal candidate will be a

proactive communicator, problem-solver, and brand ambassador who can foster strong relationships

within our community.

**Key Responsibilities:**

**Customer Engagement:**

-   Act as the primary point of contact for community members, responding promptly to inquiries through various channels, including chat, calls, social media, email, and online forums.
-   Engage with customers to build a positive relationship, answer questions, and provide support related to our services.

**Community Management:**

-   Monitor community platforms to maintain a positive and supportive environment, addressing concerns, and escalating issues when necessary.
-   Identify trends in community feedback and report insights to internal teams for continuous improvement.

**Support and Problem Solving:**

-   Assist customers with account issues, technical difficulties, and other concerns by providing clear and effective solutions.
-   Troubleshoot customer issues and collaborate with internal teams to resolve problems promptly.

**Feedback Collection and Reporting:**

-   Collect feedback from the community to understand their needs and pain points.

-   Prepare reports on community engagement, common issues, and suggestions for enhancing the customer experience.

**Knowledge Base Management:**

-   Contribute to the creation and maintenance of FAQs, guides, and other support resources to empower community members with self-service tools.

-   Regularly update the knowledge base with new information as products or services evolve.

**Event Coordination:**

-   Assist in organizing and executing virtual or in-person community events, webinars, or meetups to foster engagement and build relationships.

-   Support promotional efforts for events and participate as a representative of the company.

**Legal Documentation and Compliance:**

-   Create, print, and fill in all contracts/reservation forms for property investments.

-   Manage signatures and stamps for all necessary documents.

-   Handle courier services for document delivery and ensure timely processing of all paperwork.

## Requirements

-   Bachelor’s degree in Communications, Finance, Economics, Business, or a related field.
-   2+ years of experience in customer support, community management, or a similar role.
-   Excellent verbal and written communication skills in both English and Arabic.
-   Very Strong numerical skills
-   Good excel knowledge
-   Strong interpersonal skills with a passion for helping others and building relationships.
-   Ability to manage multiple priorities in a fast-paced environment.
-   Proficiency with social media platforms, community management tools, and CRM systems.
-   Problem-solving skills with a proactive and empathetic approach.

**Preferred Skills:**

-   Experience in the real estate, investment, or tech industry.
-   Familiarity with online forums, social media strategies, and community engagement best practices.
-   Experience organizing and hosting virtual events or webinars.