# IT Helpdesk Technician B2

**Company:** [OneTouch Direct](http://jobs.workable.com/companies/8YwgHgzrai8UsDMKXJQ6qV.md)
**Location:** Bogota, Colombia
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/2f039916-a3e2-48ac-b7e5-22f51f876179)

## Description

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an **IT Helpdesk Support Analyst** oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

🔎 **Job Conditions**

-   📍 **Location / Modality:** 100% On-site – Bogotá (Conecta 80).
-   📄 **Contract Type:** Permanent / Indefinite term contract.
-   💰 **Salary:** $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
-   🎓 **Training:** 2 fully paid days.

🕒 **Schedule / Shifts:**

-   Full-time availability from Monday to Sunday.
-   Morning window shifts (finishing at 5:30 PM max).
-   2 days off per week (rotating/not fixed).

🚀 **Main Functions**

-   Provide tier-1 IT technical support.
-   Troubleshoot and resolve basic hardware and software incidents.
-   Manage ticketing queues, log details, and ensure proper follow-up on cases.
-   Deliver high-quality customer service and technical assistance completely in English.

✨ **Important Note:** Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

### 💡 Detalles que te servirán al publicarla:

-   Cambié "Technician" por "**Support Analyst**" en el título porque es el término exacto que Sergio aprobó en el archivo **Creación Cargo IT Helpdesk Analyst lvl1.xlsx** y suele atraer mejores perfiles en las plataformas de empleo.
-   Dejé súper claro el "**100% On-site**" porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.

## Requirements

🎯 **Key Requirements (Please read carefully before applying)**

-   **English Level:** B2 (Upper-Intermediate / Conversational fluency is mandatory).
-   **Education:** Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
-   **Experience:** Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
-   **Technical Skills:** Proficient with Microsoft tools (Excel, Word, and Outlook).
-   **Soft Skills:** Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.