# FIT Reservation Manager

**Company:** [RateHawk](http://jobs.workable.com/companies/3WZLZ4Z9qyfCuY3Q5ctoYd.md)
**Location:** Remote
**Workplace:** remote
**Department:** Customer Operations

[Apply for this job](http://jobs.workable.com/view/2f201038-0910-415b-b81a-e352c6290be1)

## Description

At **RateHawk**, part of the fast-growing Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners.

We're looking for an experienced **FIT Reservation Manager** to handle end-to-end booking requests—from hotels and transportation to custom excursions worldwide—for both individual travelers and groups. This role requires exceptional communication skills, strong negotiation abilities with suppliers, and a dedication to high-quality service.

## Requirements

### What You'll Do

-   **Partner Engagement:** Serve as a main point of contact for B2B partners, handling requests for hotels, alternative accommodation, transportation, and custom excursions worldwide (for both FIT and group bookings).
-   **Commercial Offer Creation:** Build tailored, competitive commercial proposals based on client needs and specifications.
-   **Sourcing & Booking:** Research, curate, and book accommodation options and additional travel services across global markets.
-   **Supplier Negotiations:** Direct negotiation of rates, cancellation terms, booking conditions, and payment terms with direct hotel contacts and global suppliers.
-   **End-to-End Support:** Provide full operational support to partners for the entire life cycle of a booking (modifications, cancellations, relocations, and special requests).
-   **Tone of Voice:** Ensure every interaction reflects RateHawk’s standards: friendly, confident, accurate, and detail-oriented.

### What We're Looking For

-   **Industry Background:** Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators.
-   **Language Proficiency:** Upper-Intermediate (B2+) level English and Russian.
-   **Strong Communication:** Excellent spoken and written correspondence skills with an ability to connect with diverse partners and suppliers.
-   **Thrives Under Pressure:** Highly responsible, attentive to details, resilient, and capable of managing heavy workloads efficiently.
-   **Problem-Solving Mindset:** Proactive approach to resolving complex booking scenarios and partner inquiries smoothly.

## Benefits

### What We Offer

-   **Remote Work:** Work from the comfort of your home!
-   **Competitive Compensation:** Base salary + bonus.
-   **Dynamic Team:** Be part of a young, ambitious, and energetic global team.
-   **Growth Opportunities:** Tackle complex, high-volume tasks that will continuously elevate your professional skills.
-   **Learning & Development:** Continuous support through internal training programs, seminars, and conferences.
-   **Perks:** Corporate discounts on hotels and travel services worldwide.

### The Process

1.  **Meeting with HR:** A friendly chat with our talent team.
2.  **One-minute Internet Speed Test:** Just to make sure your home setup is remote-ready.
3.  **Meeting with the Hiring Manager:** A deeper conversation about your background and the role.
4.  **Interview Results!**

Learn more about our data protection practices in our [Privacy Policy](https://emergingtravel.notion.site/recruitment-privacy-notice).

If this sounds like the perfect fit for you, we’d love to hear from you!  
**Apply now and let’s create amazing travel experiences together!**