# Italian Speaking Email Support Specialist -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/2f2ffb77-afce-4773-be19-c8c7862900f0)

## Description

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

  

### Responsibilities

-   Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
-   Assist customers with order-related questions, account issues, and general support needs.
-   Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
-   Document all email interactions in the CRM system for effective tracking and future reference.
-   Collaborate with team members to enhance service quality and continuity.
-   Identify trends in customer inquiries and suggest improvements to support processes.
-   Stay informed about the latest product updates and company policies to deliver accurate information to clients.

## Requirements

-   Fluency in Italian and English, both written and spoken.
-   Prior experience in email support or customer service roles is highly desirable.
-   Exceptional written communication skills with a focus on clarity and professionalism.
-   Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
-   Ability to work independently and manage time effectively in a remote environment.
-   Familiarity with CRM software and email management tools is a plus.
-   Enthusiastic about delivering excellent customer service and building rapport with clients.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...