# System Engineer

**Company:** [Innovatrics](https://jobs.workable.com/companies/wuBJTexNV2PmEJBaLxcHRb.md)
**Location:** Santiago, Chile
**Workplace:** hybrid
**Department:** Professional Services

[Apply for this job](https://jobs.workable.com/view/2f9e37ae-19b1-466f-bfe9-572c63138a58)

## Description

_**PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.**_

### **Why This Job Is Exciting**

Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world's most demanding environments. You won't be managing a static on-prem rack; you'll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified.

### Tech Stack

**Core daily stack:** RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level)

### **In your first month, you’ll**

-   Learn the core architecture and the various integration methods used across our systems.
-   Shadow live deployments to observe how projects are executed in real client environments.
-   Perform internal deployments to build hands-on familiarity with the process.

### **As you settle into the role, you’ll**

-   Lead your first client deployment from start to finish, taking ownership of the process.
-   Troubleshoot issues and optimize performance directly in production environments.
-   Adapt deployment tooling and approaches to fit the specific needs of each project.

### **Within your first year, you’ll**

-   Master the full ABIS toolset well enough to work with it confidently and independently.
-   Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle.
-   Identify and improve internal processes on your own initiative, without needing direction.
-   Manage multiple deployments in parallel, balancing priorities across several projects at once.
-   Become a trusted advisor to clients, guiding them beyond just technical implementation.
-   Channel customer feedback back into the product roadmap to help shape future development.

### What You Will Do

-   Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide
-   Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time)
-   Provide L2/L3 support to partners
-   Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application)
-   Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks
-   Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests)
-   Train partner technical teams in ABIS administration and operations best practices
-   Participate in a rotating 24/7 on-call schedule

## Requirements

### Skills and Mindset

-   Strong ownership, structured troubleshooting, and attention to detail
-   Comfortable communicating with customers under time pressure (SLA-driven)
-   Reliable and able to work independently, while escalating early when needed

### Must Have

-   1+ year Unix/Linux server admin experience (personal or professional)
-   Strong analytical and independent problem-solving skills
-   Clear written and verbal communication in English, Spanish and ideally Portuguese
-   Solid understanding of databases (PostgreSQL or Oracle)
-   Working knowledge of networking (routing, firewalls, DNS, TCP/IP)
-   Willingness to travel internationally (up to 25%)
-   Proactive, responsible, team-oriented attitude

### Nice to Have

-   Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…)
-   Familiarity with containerisation (Docker, K8s)
-   Knowledge of English, Spanish and Portuguese (advantage)
-   Scripting skills (Bash, Python)
-   Virtualisation experience (VMware, Proxmox)
-   Background in or curiosity about biometric systems
-   Experience with observability tooling (ELK, Grafana, OpenTelemetry)

### What Makes a Strong Candidate Stand Out

-   You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure
-   You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders
-   You are genuinely comfortable owning a project abroad, including travel on short notice
-   You bring a builder's mindset: if a process is inefficient, you improve it and document it

## Benefits

### Compensation

At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.

**Salary**: We hire across seniority levels — compensation is tailored to your experience.

**Salary starting from: 1500 EUR /gross monthly**

### **Interview Process**

Here is the typical interview process for this role:

-   **Introduction Stage - Recruiter Screen** (virtual call)
-   **Team Interview Stage - Technical & Team Interview** (single extended interview, conversation & practical case-based scenarios)
-   **Final Stage - CARES Interview -** Values driven conversation  
    

We encourage candidates to request additional conversations with team members they would like to meet.

_**PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.**_