# Customer Service Specialist (Remote - Egypt)

**Company:** [ArabyBrand](http://jobs.workable.com/companies/gRg456y1UWEP3wqTAmrcg3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Performance Marketing & Media Buying

[Apply for this job](http://jobs.workable.com/view/2fa7398f-4d22-4ff3-8481-8afe25d04021)

## Description

**Job Overview:**  
We are looking for a Customer Service Specialist to work remotely and manage user communications for the “Maleka” and “Dabla” applications. The role focuses on delivering a fast, professional, and high-quality customer experience while handling inquiries and resolving issues efficiently.

**Responsibilities:**

-   Respond promptly to all support tickets on a daily basis
-   Follow up on open cases and ensure they are resolved within the required timeframe
-   Reply to direct messages on social media platforms for the “Dabla” application
-   Engage with and respond to public comments professionally
-   Handle customer complaints in a polite and professional manner to maintain customer satisfaction
-   Escalate technical or sensitive issues to the relevant team when necessary
-   Document recurring issues and submit regular reports to management
-   Maintain the brand tone of voice for each application
-   Contribute to improving the customer experience through user feedback and insights

## Requirements

-   Previous experience in customer service or social media account management (preferably in apps or tech companies)
-   Excellent Arabic communication skills (professional writing and wording)
-   Good command of English is preferred
-   Ability to work under pressure and manage multiple tasks simultaneously
-   Fast response time and strong attention to detail
-   Strong problem-solving and decision-making skills
-   Availability to work in shifts (including possible evening shifts or weekends)
-   Stable internet connection and a suitable work setup

**Key Performance Indicators (KPIs):**

-   Response Time
-   First Contact Resolution (FCR)
-   Customer Satisfaction Score (CSAT)
-   Number of tickets handled daily
-   Quality of responses and adherence to brand tone of voice

## Benefits

-   Fully remote work
-   Flexible work environment
-   Opportunity for growth and development within a growing tech team