# Italian Speaking Customer Care for Online Bank | Work and Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/2fafad59-bc2a-4864-9589-e776234c16fb)

## Description

Mercier Consultancy MD is thrilled to present an exceptional opportunity for dedicated and motivated Italian Speaking Customer Service Representatives to become a valued part of our dynamic team, supporting a well-established and reputable Online Bank.

This position is perfect for individuals who possess a strong passion for finance and exemplary customer service skills. As a representative, you will play a crucial role in delivering top-notch assistance to Italian-speaking clients, helping them navigate and manage their online banking needs with efficiency, accuracy, and utmost security. Your contributions will ensure a seamless and positive digital banking experience for our customers, reinforcing their trust and satisfaction with our services.

### Key Responsibilities

-   Respond to customer inquiries related to online banking services, account management, and transactions in Italian.
-   Assist clients with account setup, password resets, transaction inquiries, and dispute resolution.
-   Ensure compliance with banking regulations and data security protocols while handling sensitive information.
-   Resolve customer complaints and issues promptly with a focus on delivering excellent service.
-   Maintain accurate records of customer interactions and transactions in the CRM system.
-   Collaborate with internal teams to escalate and resolve complex issues efficiently.
-   Stay informed about new banking products, services, and online security measures to provide accurate and up-to-date information to customers.

## Requirements

-   Exceptional fluency in Italian (both written and spoken) is essential.

-   Previous experience in customer service within the banking or financial sector is preferred.
-   Strong knowledge of online banking platforms and financial products.
-   Excellent communication and interpersonal skills.
-   Ability to handle sensitive information with discretion and maintain confidentiality.
-   Proficient problem-solving skills and ability to work under pressure.
-   Familiarity with CRM systems and banking compliance requirements.
-   Willingness to work flexible hours as needed to support customers across different time zones.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Health Insurance
-   2 Extra Salaries per year
-   And Much More...