# Account Manager

**Company:** [Concord Servicing](http://jobs.workable.com/companies/3G8QarxUeyCC69uECZVmF1.md)
**Location:** Chandler, United States
**Workplace:** on site
**Department:** Client Experience - Sales

[Apply for this job](http://jobs.workable.com/view/2fbc414c-b2ba-4731-83ed-3da5beb5ca22)

## Description

[Concord](https://concordfinance.com/) is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

**Responsibilities:**

-   Develop and maintain strong relationships with assigned client accounts
-   Act as the main point of contact for clients, addressing their needs and concerns
-   Gain a deep understanding of clients' business objectives and provide strategic guidance and support
-   Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
-   Monitor and analyze client performance metrics
-   Prepare and present regular reports and updates to clients on account status and progress
-   Ensure timely and accurate delivery of services to clients
-   Resolve client issues and disputes in a timely and satisfactory manner

## Requirements

-   Proven experience in account management or a similar role
-   Experience in consumer marketplace lending, SaaS loan servicing, fintech, or financial services platforms is strongly preferred
-   Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks 
-   Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope)
-   Strong problem-solving and negotiation abilities
-   Ability to build and maintain strong client relationships
-   Detail-oriented with strong organizational skills
-   Ability to multitask and prioritize tasks effectively
-   Proficient in Microsoft Office Suite
-   Bachelor’s degree in business administration or a related field

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Parental Leave (Maternity, Paternity)
-   Short-Term & Long-Term Disability
-   Wellness Resources