# Spanish-Speaking Riot Games Support - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Seville, Spain
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/2fc94507-851c-4c9d-94be-913bd8da8e24)

## Description

Mercier Consultancy is proud to partner with Riot Games to offer an exciting opportunity for a Spanish-Speaking Support Specialist based in Sofia, Bulgaria, with fully paid relocation. Join a global leader in the gaming industry and help provide exceptional support to Spanish-speaking players worldwide.

In this role, you will deliver top-quality assistance to players, addressing their inquiries and resolving issues to enhance their gaming experience. Your passion for gaming and outstanding communication skills will help build a supportive and engaging player community.

### Key Responsibilities

-   Provide efficient and professional support to Spanish-speaking players across multiple channels such as email, chat, and social media.
-   Investigate and resolve account, gameplay, and technical issues promptly.
-   Maintain accurate documentation of player interactions and support cases.
-   Collaborate with internal teams to address complex player issues and improve customer satisfaction.
-   Gather and communicate player feedback to Riot Games’ development teams.
-   Promote a positive, inclusive gaming environment through empathetic communication.
-   Stay updated on Riot Games’ products, updates, and industry trends.

## Requirements

-   Fluent in Spanish and English, both written and spoken. Native language and nationality must be specified in your application.
-   Excellent communication and customer support skills.
-   Previous experience in player support or customer service roles preferred.
-   Strong passion for gaming and familiarity with gaming culture.
-   Excellent problem-solving abilities and attention to detail.
-   Ability to work independently and collaboratively in a fast-paced environment.
-   Experience with customer support tools and gaming platforms is a plus.
-   Willingness and eligibility to relocate to Sofia, Bulgaria, with full relocation support provided.

## Benefits

-   Financial support during relocation
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   Positive international working environment