# WFM Software Administrator I (MOA Pasay) | Onsite

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Pasay City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/2fd76da0-a6a0-4498-8c4b-a709c273bbb8)

## Description

**Location:** MOA Pasay

**Work Setup/Shift:** Onsite; Shifting Schedule

**Responsibilities:**

-   Customize and manage the workforce management software to align perfectly with our organization's goals
-   Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
-   Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
-   Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
-   Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

**Requirements:**

-   At least 12 months of experience in a workforce management software administrator or similar role
-   Must be amenable to start ASAP
-   Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
-   Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
-   Outstanding communication and training expertise to empower call centre agents and supervisors
-   Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings