# Channel Operations Associate

**Company:** [Houst](http://jobs.workable.com/companies/bbcmxGvKHhEUGiKxXDLR5w.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/303fffc0-4c8e-4f5a-81a0-40b282765f8a)

## Description

We’re looking for a **Channel Operations Associate** to play a crucial role in managing and optimising our presence across third-party booking platforms like Airbnb and [Booking.com](http://booking.com/). You’ll ensure our listings are top-notch, drive performance improvements, and collaborate with internal teams to deliver a seamless experience for our clients and guests.

As part of the Channels team, you’ll combine your problem-solving and analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results.

**What You’ll Do**

-   Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal.
-   Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
-   Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
-   Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
-   Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
-   Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.

## Requirements

-   Experience: 2-3 years in operations, listing management, or similar roles within a fast-paced, tech-driven environment.
-   Analytical Skills: Proficiency with tools like Excel or Google Sheets, with the ability to analyse data and extract actionable insights.
-   Detail-Oriented: Extreme attention to detail and a commitment to delivering high-quality work.
-   Problem Solving: A resourceful and proactive approach to identifying and resolving issues.
-   Organisational Skills: Strong time management abilities to handle multiple tasks and projects effectively.
-   Communication: Excellent written and verbal communication skills, with a proven ability to collaborate with diverse teams and stakeholders.
-   Passion: A genuine enthusiasm for delivering exceptional guest experiences and contributing to host success.
-   Fluent or business level English, written and spoken

You will also need:

-   A quiet, dedicated workspace
-   Headset with mic and webcam
-   Stable high speed internet with backup, minimum 5 Mbps
-   Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD

## Benefits

-   This is a contractor role.
-   We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth.
-   We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.