# Inbound CSR and Service Dispatcher

**Company:** [Flotilla Partners](http://jobs.workable.com/companies/5iuH8QnHLVPuB53gkv74xt.md)
**Location:** Sanford, United States
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/30c45588-2ecd-4ee7-a2ae-04e09ca51a35)

## Description

We are hiring an **Inbound Customer Service Representative / Scheduler** to support our Service Department. This position is responsible for **handling inbound calls, scheduling service appointments, and supporting daily operations**.

This role is ideal for someone who is **reliable, organized, and comfortable managing a steady flow of calls** while maintaining a high level of customer service.

### **What You’ll Do**

-   Answer **inbound customer calls** in a professional and timely manner
-   Schedule and coordinate **service appointments accurately**
-   Assist customers with service inquiries, updates, and follow-ups
-   Maintain and update customer information within CRM systems
-   Support dispatch and service coordination as needed
-   Ensure all calls are properly documented and classified

### **What We’re Looking For (Preferred)**

-   Experience working in a **CRM system and/or dispatch environment (HVAC or similar)**
-   Appointment setting, customer service, or sales experience
-   Bilingual communication skills (a plus)
-   Strong communication and organizational skills

### **What You’ll Get**

-   Competitive hourly pay
-   Stable, full-time position
-   Structured workflow and clear expectations
-   Opportunity for growth within the company
-   Supportive team environment

### **Who This Role is Perfect For**

-   Candidates who want **consistency and stability**
-   Individuals who are **dependable and punctual**
-   Customer service professionals who enjoy **helping people and staying organized**
-   Candidates comfortable working in a **fast-paced call environment**

### **Apply Today**

If you are reliable, organized, and ready to be part of a team that values consistency and performance—we want to hear from you.

## Requirements

### **Non-Negotiables (Must Have)**

-   **Reliable personal transportation** (must have your own vehicle)
-   Strong attendance and ability to **consistently work scheduled shifts**
-   Professional communication skills
-   Ability to work in a **structured, performance-driven environment**

## Benefits

Great Hourly Pay

Commissions based on Revenue Collected

Benefits and PTO after 90 Days