# German-Speaking Technical Support Analyst - Budapest

**Company:** [transcosmos (TCIS)](http://jobs.workable.com/companies/98mWC4ozdgApaoa7hMnUad.md)
**Location:** Budapest, Hungary
**Workplace:** on site
**Department:** ECOBUD

[Apply for this job](http://jobs.workable.com/view/3197feb9-3d4b-4921-a064-145ebed1c957)

## Description

**Turn Tech Support Into Something That Matters!**

Looking for more than just a job? Join **transcosmos Europe** and support a game-changing brand in the world of **portable power and sustainable technology**. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a **Technical Support Analyst** you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

**What you’ll be doing**

-   Respond to customer inquiries via phone and email with professionalism and clarity
-   Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
-   Guide customers through product features and best practices
-   Escalate technical issues following structured processes
-   Own the customer journey from first contact to final resolution
-   Log all interactions accurately and ensure compliance with privacy and security standards
-   Collaborate with your team to deliver exceptional support

**Technical details of the position**

-   **Base location:** 1132 Budapest, Váci street 22-24. (Regus Business Center,) Hungary
-   **Work Mode:** Onsite, from our office
-   **Working Hours:** 08:30 – 17:00, from Monday to Friday
-   **Type:** Full-time, 40 hours / week

## Requirements

**What you bring**

-   Fluency in **German (C1)** and strong **English** communication skills (**B2**)
-   A service mindset — patient, empathetic, and solution-oriented
-   Confidence working with modern tech — especially mobile apps and smart devices
-   Basic proficiency in Microsoft Office and general troubleshooting tools
-   Ability to multitask, stay organized, and follow procedures
-   Prior experience in customer support, helpdesk, or BPO is a plus

## Benefits

-   **You’ll thrive if íou are…**

-   Genuinely interested in technology, sustainability, and innovation
-   Curious by nature — someone who asks “why” and seeks better answers
-   Calm under pressure and great at explaining complex things simply
-   Comfortable in a fast-paced, process-driven environment

-   **What we offer**

-   Work with a pioneering brand in the **green tech and portable power space**
-   Competitive salary and cafeteria benefit package
-   Paid training to equip you with everything you need
-   A stable, full-time role in our modern office
-   A fun, multicultural team that values your input
-   Ongoing growth and development in a dynamic BPO environment