# German-Speaking Customer Solutions Consultant in Sofia - Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Ruse, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/3214d742-7b11-4478-93a4-a51e74134696)

## Description

Mercier Consultancy is looking for a German-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation support. In this role, you will be the primary point of contact for German-speaking clients, delivering personalized customer solutions to enhance their experience and satisfaction.

Working within a collaborative and fast-paced environment, you will manage client inquiries, resolve issues, and provide tailored solutions that meet client needs. This opportunity offers a path for professional growth alongside comprehensive relocation assistance.

### Responsibilities

-   Handle and resolve customer inquiries for German-speaking clients
-   Provide customized solutions based on client requirements
-   Collaborate with internal teams to ensure efficient issue resolution
-   Maintain detailed records of client interactions and solutions offered
-   Identify service improvement opportunities based on client feedback
-   Support onboarding and training for new clients
-   Keep abreast of company products, services, and industry trends

## Requirements

-   Fluency in German and English, both spoken and written.
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong customer service skills with a proactive, solution-oriented attitude
-   Excellent communication and interpersonal skills
-   Ability to work independently and collaboratively in a team environment
-   Attention to detail and strong problem-solving capabilities
-   Previous experience in customer support or consulting is preferred
-   Willingness to relocate to Sofia, Bulgaria, with relocation costs fully covered

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses