# Technical Support L1

**Company:** [Talentgrator](http://jobs.workable.com/companies/xsrZynjHYh6UW7LTSXNEJc.md)
**Location:** Prague, Czechia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Saas Platform| iGaming

[Apply for this job](http://jobs.workable.com/view/32707585-751c-414b-b3b0-985494ad733c)

## Description

-   Act as the initial point of contact for users by providing first-line technical support, responding to basic requests, and filtering out inquiries not related to technical issues.
-   Troubleshoot common issues, including product setup, basic technical troubleshooting, password resets, and other standard user problems.
-   Monitor systems and services, identify irregularities or performance issues, and log incidents when anomalies are detected.
-   Provide general assistance to users, answering common questions, helping them navigate services, and guiding them through available documentation.
-   Escalate complex or critical issues to the L1 Team Lead, L2/L3 support teams, or infrastructure engineers when deeper technical investigation is required.
-   Document recurring issues and solutions by collecting and sharing information to update the internal knowledge base and improve support processes.

## Requirements

-   Experience in customer support or related fields
-   A Bachelor’s degree in Computer Science or a related technical field is preferred (final-year students are also welcome)
-   Availability to work full-time
-   Excellent English skills (both written and spoken)
-   Strong communication skills in Russian and English
-   Understanding of web technologies and client–server logic
-   Experience analyzing HTML and CSS
-   Ability to work with browser console and investigate HTTP errors
-   Understanding of network requests and browser developer tools
-   Ability to analyze technical issues and find solutions

-   Nice to have

-   Experience in programming (any language)
-   Experience working with APIs or understanding how APIs work
-   Previous experience in technical support
-   Experience in customer-facing roles such as consulting, sales, or account management

## Benefits

-   25 vacation days and 5 family days yearly
-   Flexible start to the workday
-   Support from a professional corporate coach and psychologist
-   Regular internal and external activities, workshops, trips, and corporate events
-   Access to our internal knowledge base, meetups, and team-building activities
-   Ongoing training in new technologies and continuous professional development support