# Customer Support Specialist

**Company:** [CrewBloom](http://jobs.workable.com/companies/bhSHM4cxV4WxzyAXEmnLKS.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Sales

[Apply for this job](http://jobs.workable.com/view/329c03e6-753d-463d-b7b3-d0d1d7cd7758)

## Description

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

**Work Type: Remote**

**Time Zone: U.S. Pacific Time**

**Job Responsibilities:**

-   Manage customer email communication (order status, documentation, updates)
-   Enter customer orders in QuickBooks/ ERP
-   Prepare export documents, packing lists, certificates, and shipping documents
-   Coordinate with freight forwarders
-   Prepare weekly reports

## Requirements

-   3+ years in manufacturing customer service or order processing
-   Experience with QuickBooks or ERP systems
-   Experience handling international shipments preferred
-   Excellent written English
-   Required Traits
-   Extremely detail-oriented
-   Proactive follow-up mentality
-   Organized and process-driven
-   Comfortable working in fast-paced industrial environment
-   High accountability

**Preferred Candidate:**

-   Has prior experience in sales and customer support, or customer assistance at music festivals or large events
-   Thrives in dynamic, fast-paced environments with high message or customer interaction volumes  
    

**Minimum Technical and Work Environment Requirements:**

-   **Internet Connection:**

-   Primary internet connection with a minimum speed of **15 Mbps**.
-   Backup internet connection with at least **10 Mbps**.
-   Backup connection must be capable of supporting work during a power outage.

-   **Primary Device:**

-   Desktop or laptop equipped with at least:

-   **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
-   A minimum of **8 GB RAM**.

-   **Backup Device:**

-   Must meet or exceed the performance of an **Intel Core i3** processor.
-   Must be functional during power interruptions.

-   **Peripherals and Workspace:**

-   A functioning **webcam**.
-   A **noise-canceling USB headset**.
-   A **quiet, dedicated home office space**.
-   A **smartphone** for communication and verification purposes.

## Benefits

-   **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
-   **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
-   **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
-   **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
-   **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
-   **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.