# German Customer Support

**Company:** ProRekruter Recruitment
**Location:** Athens, Greece
**Workplace:** hybrid

[Apply for this job](https://jobs.workable.com/view/32efe89d-4446-4ca2-941e-1ad00afafc0e)

## Description

**German Customer Support Athens** — are you looking for a hybrid customer service role with a Monday–Friday schedule, paid training and attractive bonuses?

Join an international customer support project for a leading global smart home technology and connected devices brand. No previous experience is required — full paid training is provided.

Join the customer support team of a **leading global smart home technology and connected devices brand**.  
You will help German-speaking customers with smart home devices, connected products and accessories in a structured international environment.

### What you will do

-   **Support German-speaking customers via phone, email and chat**
-   Answer questions about products, features, orders and deliveries
-   **Guide customers through product setup and basic troubleshooting**
-   Help with account-related and service-related topics
-   Document customer interactions in internal systems
-   Follow up on unresolved cases and provide clear, professional support

-   **Base salary:** 1,300 gross/month x14 — including two additional salary payments worth 2,600 gross in total: one full salary at Christmas, half a salary at Easter and half a salary in summer
-   **Welcome bonus:** 100 gross/month for the first 12 months (1,200 gross in total)
-   **Performance bonus:** up to 10% of the base salary (130 gross/month)
-   **Meal allowance:** 3 net per worked day (approx. 60 net/month) via Up Hellas Mastercard
-   **Anniversary bonus:** 500 gross after 12 months

**Average monthly gross package: 1,400–1,530 gross/month + meal allowance.**

-   **Possible start: 26.10**
-   **Permanent full-time Greek employment contract**
-   **Hybrid work model in Athens – Neos Kosmos**
-   Monday–Friday schedule with weekends off and no night shifts
-   **Full paid training from the start**
-   Company-provided work equipment
-   **Private health insurance from day one**, including dental and eye care
-   Free gym and wellness activities
-   International environment with long-term career opportunities
-   **Relocation package for eligible candidates moving to Athens**

### What we expect

-   **German at C2 level**, spoken and written
-   **English at B2 level or higher**
-   You live in the Athens area or are ready to relocate
-   **Readiness to work in a hybrid model in Athens – Neos Kosmos**
-   Good communication and problem-solving skills
-   **Customer-oriented and professional approach**
-   Previous customer service experience is welcome, but not required
-   **EU citizenship or a valid residence permit with full rights to work in Greece**

### Relocating to Athens? We support your move

-   Free shared Airbnb accommodation for 1–2 months
-   Flight ticket support of up to 300
-   Airport taxi support of up to 50
-   100 welcome card for restaurants and groceries during your first month in Athens

### Ready for your next career move in Athens?

Interested in this German Customer Support Athens opportunity?  
**Apply with your CV in English and join an international smart home technology project!**