# Client Success Executive

**Company:** [EPS Consultants](http://jobs.workable.com/companies/eA6ABGejhK896r4njFkiXn.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** SSG - Tech 1

[Apply for this job](http://jobs.workable.com/view/32f59634-6992-4ffd-939e-249a4aa49470)

## Description

**As an Client Success Executive,**

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

**Your responsibilities will include,**

-   Support overall relationship with a portfolio of clients, which includes

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

-   Liaise with different internal stakeholders – Sales, Partnerships, Operations

and Development teams to ensure an exceptional client delivery experience

-   Communicate effectively with both internal and external senior-level

management tounderstand customer needs, maximize retention and growth, and

communicate learnings

-   Maintain existing customer success metrics and data while looking for ways to

constantly optimize internal processes

-   Analyse and prepare reports for client reporting and internal management review
-   Recommend initiatives for increasing customer lifetime value. Identity and

recommend upsell or cross sell opportunities

-   Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc
-   Support in marketing activities (e.g coordinating events etc) when required

## Requirements

**Skills which will enable you to be a strong performer in this role are,**

-   You communicate clearly. You write well. You are precise and can explain things

over the phone, e-mail, chat or in person

-   You are pro-active. You have a “can-do” attitude. You take ownership of the tasks

and clients assigned to you

-   You are a team-player. You recognise that the quality, speed and accuracy of your

work impacts the work done by the rest of the team

-   You are creative and enjoy solving problems. You love to learn new things

everyday yet remain cool under pressure

-   You are interested in technology and innovation. You like the start-up culture and

can match up to the pace of work

-   You are a hustler. You are resourceful. You get the job done!
-   Min 2-4 yrs of experience in client success in **SAAS/HRMS/IT/Technology companies only**

## Benefits

1.  Hybrid Wokring
2.  Health insurance
3.  Professional development
4.  Performance Bonus