# Help Desk Technician

**Company:** [Media Plan](http://jobs.workable.com/companies/4Tf4tFWZNW5oA55eRyHrhs.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/33033ea6-7972-4977-b255-f2a664163fa5)

## Description

This position is responsible for managing the day to day support tickets generated by our clients. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills, a commitment to delivering world-class levels of customer service and has a strong technical grasp of the following areas:

-   Troubleshooting desktops and printers
-   Day-to-day support activities including ticket creation and resolution
-   Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
-   Excellent time management skills are absolutely crucial to success in this role.
-   Must be able to manage multiple tickets at one time
-   Assist in developing the documentation, knowledge base, and best practice guides
-   Communicate highly technical information to both technical and non-technical users
-   Must Haves - Demonstrated Problem- Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients.
-   Previous Help Desk experience is required.
-   Experience with ticketing systems and multiple vendor solutions.
-   Certification A+ is highly preferred.

## Requirements

**Qualifications and Skills:**

-   High school diploma or GED
-   Demonstrated knowledge of all Windows Desktop Operating systems, Microsoft Applications/Office , Windows Server, and security practices.
-   Minimum 3-5 years’ experience as an IT help desk technician, or equivalent demonstrated skill levels.
-   Hands-on troubleshooting experience with Windows 10 & 11, MS Office, etc.
-   Knowledge of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring infrastructure.
-   Strong PC and troubleshooting skills
-   Strong knowledge of Physical Network Connectivity, hardware, PCs, Laptops, Network Cards, and RAM
-   An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
-   Ability to work with peers in a team effort
-   Demonstrated ability to manage multiple priorities and deadlines.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability
-   Training & Development
-   Work From Home